Refund & Cancellation Policy

1. Overview

One Community may offer paid memberships, voluntary donations, promoted job listings and employer seat products. Payment collection is handled by configured gateways (for example Cashfree or Stripe). This Policy explains when refunds may be issued. Gateway fees charged by payment providers are often non-recoverable and may be deducted from any approved refund where permitted.

2. Membership fees

• Cooling-off (digital membership) — If you have not used member-only paid benefits, you may request a full refund within 7 days of a successful membership payment.
• After benefits used — If a digital member card, paid event seat, or other paid benefit has been activated or substantially used, membership fees are generally non-refundable except where required by law or approved as a goodwill gesture by an administrator.
• Duplicate / failed capture — Duplicate successful charges for the same order, or amounts captured after a confirmed technical failure, are eligible for full refund of the duplicate/erroneous amount after verification.
• Renewals — Where auto-renewal is enabled, cancel renewal before the renewal date to avoid the next cycle. Refunds for renewed periods follow the same rules as new membership payments.

3. Donations

Voluntary donations to campaigns or the community fund are generally non-refundable once the payment succeeds, because funds may be allocated promptly to stated purposes. Exceptions may be considered for proven unauthorised transactions or clear gateway errors, at the operator’s discretion and subject to recovery from the payment provider.

4. Employer & promoted products

• Promoted job posts — Fees for promotion already delivered (impressions/placement started) are non-refundable. If a promotion fails to start due to a platform fault, you may receive a credit or refund of the unused portion.
• Seat / subscription products — Unused full billing periods may be refunded pro-rata only if the product terms at purchase explicitly allow it; otherwise standard SaaS-style non-refundable subscription rules apply after activation.

5. How to request a refund

1. Sign in to the portal used for the purchase (Member or Employer), or use Contact Us.
2. Provide: registered mobile/email, transaction / order id from the gateway, payment date, amount, and reason.
3. Submit within the windows stated above (for example 7 days for unused membership).

We may ask for additional verification to prevent fraud.

6. Processing timelines

• Eligible requests are typically reviewed within 5–7 business days.
• Approved refunds are initiated to the original payment method within 7–10 business days after approval; banks may take additional time to post the credit.
• You will be notified of approval or rejection through email/SMS or support ticket update where available.

7. Chargebacks & disputes

Please contact us before raising a bank chargeback so we can investigate quickly. Unfounded chargebacks may result in suspension of membership or employer accounts pending resolution. Evidence of service delivery (login logs, application activity, promotion delivery) may be provided to the payment provider.

8. Contact

Refund desk: via Contact Us or in-app Support after login. Related policies: Terms of Service · Privacy Policy.

This Policy describes standard commercial practice for the Platform. Mandatory consumer rights under applicable Indian law remain unaffected where they cannot be waived.